Click on Continue on the uninstallation window then follow the on-screen prompts. If you want to uninstall any of the Sophos Endpoint Security and Control components, you must enter the tamper protection password before you can disable tamper protection and then uninstall the software. Lost Password Unknown Password STEP by STEP to uninstall Sophos Endpoint Agent Tamper Protection. Thread Info State Not Answered View Voters Login to . REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtection" /t REG_DWORD /v Enabled /d 0 /f Open Services and disable all Sophos Services Open MSCONFIG.exe Select Boot tab Uncheck Safe boot apply and reboot into normal mode You can now uninstall Sophos. When I try to remove it, I get the tamper protection message, but tamper protection has been disabled globally for everyone for months as part of our switch. EDIT: I don't need people telling me Sophos works fine for them, I literally do not give a shit. The password is available from the Sophos Central administrator. To uninstall Sophos security software when tamper protection is enabled: On the Home page, under Tamper protection, click Authenticate user. If tamper protection is turned on, you need the tamper protection password before you can uninstall Sophos Endpoint. On the system tray, right-click the Sophos icon and ensure no update is in progress. ; Wait for the uninstallation to finish then click Close.. Using the command line or create a batch file Restart the computer or server. I've installed Sophos Endpoint Agent onto my laptop and now want to delete it as I've found out I don't need it. Hello, I need to remove sophos from an end user machine and the tamper protection is greyed out . Uninstall Sophos Endpoint Protection with Tamper Protection enabled (Windows)KB Post: https://www.avanet.com/en/kb/uninstall-sophos-endpoint-protection-with-. How to disable tamper protection in the proper way is explained in this tutorial. Double click on the system tray Sophos Home shield Once the endpoint opens, click on Help at the bottom left Click on the Troubleshooting arrow to display the advanced settings Click on the slider button next to Tamper Protection to disable it (will turn gray) Uninstall the Sophos agent software. Click Start, then Ausfhren and type services.msc. Note: Unlock the server before uninstalling Sophos. Click Authenticate user. Restart your Mac to complete the removal process. Choose an uninstall method: Use the Remove Sophos Endpoint tool [Preferred]\. Press F8 to open Advanced Boot Options. Please use the procedure to uninstall Sophos Endpoint Protection Note: Please run the script as System User Tamper protection should be disabled for Sophos from sophos central Script output may show to restart the system.Restart and run the script for better output Procedure's Instructions 86 1 BAT=r''' 2 3 net stop "savservice" 4 Step 5: The uninstall process begins. By using our site you agree to our use of cookies. Click Enter to run the tool. First stop , put as manual, and remove all Sophos services Second kill all Sophos processes Third uninstall all Sophos products Has always worked for me (99 percent of the time) flag Report 1 found this helpful thumb_up thumb_down Sutibun cayenne Sophos Endpoint Software Uninstall Sophos Endpoint without tamper protection. There you can do as follows: View the password. Regards, ^SP The problems can also occur when another security software is installed, or if the operating system files are corrupted/permissions are not properly set. Once turned off, go to Control Panel> Programs> Programs and Features> right click on Sophos Endpoint Agent> select Uninstall to uninstall. net stop "Sophos System Protection Service" net stop "Sophos Web Control Service" net stop "Sophos Endpoint Defense Service" #Redundant "Stop Sophos Services" check wmic service where "caption like '%Sophos%'" call stopservice #Kill all Sophos Services taskkill / f / im ALMon.exe taskkill / f / im ALsvc.exe taskkill / f / im swi_fc.exe Uninstall Sophos I will skip all the details on this piece since you can just follow the Sophos documentation on how to uninstall via command line. To recover a tamper protected system, you must disable Enhanced Tamper Protection. We are changing our security software and need to uninstall sophos on all devices across the entire domain. How to configure In Run, type regedit.exe then click OK. I have 5 machines that I have to uninstall and re-install . Note: Sophos Anti-Virus will not uninstall by dragging it from the Applications folder . Enter an administrator username and password to allow uninstallation if prompted. You will need to boot into safe mode and BitLocker will trigger if it's not suspended 2. However I deleted the computer from the central and now I can't uninstall Sophos. Then Tamper Protection still exists and prevents us from removing the software. I had a user whose Sophos uninstall failed. I am no longer using sophos and have decommissioned our Sophos server. If BitLocker is enabled, suspend it. Enjoy! From my experience with Sophos, it's is like a bad virus to get rid of. Yes, you will need to disable tamper protection globally if you are uninstalling Sophos Endpoint from the bulk of computers and then you can uninstall using the command line or batch file as you have mentioned. Uncheck the box for Enable Tamper Protection then click OK. Open the device's details page and look under Tamper Protection. Typically, Tamper Protection can be temporarily disabled via the Sophos Home User interface by an Admin user: Sophos Home (Windows) How to disable Tamper protection. Double-click Sophos Endpoint Security and Control on the Taskbar. To uninstall Sophos Endpoint Protection, or install a new copy if you are not able to disable the tamper protection, follow the directions below 1. For uninstallation instructions, click the tab for your operating system. Open Spotlight (command+space ) , type remove sophos home and press Enter. Create a .reg file with the info below, and save it to the desktop This time type regedit. Manage tamper protection for a specific device You can change the tamper protection settings for a specific device or server. First time installation fails - Ensure OS files are not corrupted Expand Running SophosZap (uninstaller tool) Expand Related information Uninstalling Sophos Home on Windows computers Confirm with Enter or click on OK. Search for Sophos Anti-Virus Service and right-click on it. Tamper protection is a new setting available in the Windows Security app which provides additional protections against changes to key security features, . Windows 7 and Windows Server 2008 R2 Turn on or restart the endpoint or server. Turn off Tamper Protection on the computer that Sophos will be uninstalled from. Step 4: Confirm the uninstall by clicking 'Uninstall'. Click or tap Sophos Endpoint Agent, click or tap 'Uninstall', and confirm 'Uninstall' again. The article shows how to uninstall Sophos Endpoint Protection on workstations or servers, in case tamper protection cannot be disabled on Sophos Central or on computer software. Is there a way to do parts 1 and 2 via . The answer is probably not. I've been into Control Panel and uninstall, but a pop-up appears saying that Tamper Protection must be disabled before I can uninstall it. You can uninstall Sophos Endpoint. ; Enter your Mac's password then click on Install Helper. What are This website uses cookies to make your browsing experience better. Be sure to close the Sophos AV Console window after disabling Tamper-Protect." Read-Host "Press ENTER to continue" Sophos ZAP tool is a last resort command line clean up tool to uninstall Sophos Endpoint. Type Remove Sophos. Type the tamper protection password that is configured in your Tamper Protection policy then click OK. Click Configure tamper protection. Start a Command Prompt as an administrator. Hope this helps! In the Tamper Protection Authentication dialog box, enter the tamper protection password and click OK. This video covers the Windows 10 steps to turn off Sophos Home tamper protection, as listed here: https://support.home.sophos.com/hc/en-us/articles/360040929852 Generate a new password. Instructions if you are unable to uninstall Sophos because of Tamper Protection needs to be turned off or the tamper protection password is lost and the client cannot receive a new policy without a known password. Note: If the tool exists and not been moved to Trash, Spotlight will find it. The article will guide us to use PowerShell to uninstall Sophos software. However, Tamper Protection is preventing me from uninstalling. I know we never planned to be working remotely or support staff remotely using Sophos Endpoint Software but we are now and Sophos engineers need to come up with better tools to help Desktop support admins out. . In the event that the user interface is not accessible, Tamper Protection can be disabled via Recovery Mode. Variante 1 Start your Windows system in safe mode. If there is an issue turning off Tamper Protection, refer to the instructions on recovering tamper-protected systems in the related information section of this article. Windows Mac How to uninstall Sophos with tamper protection remotely? comments "Open Sophos Endpoint AV, go to the Configure menu -> Authenticate User -> enter the password 'password' and then go into 'Configure Tamper Protection' and uncheck 'Enable Tamper Protection'. The commands I used are list below. Click the keys Command + Spacebar to open Spotlight. I'm here to share the script and thats it. UDM PRO VPN On ATT Fiber BGW320 MsiExec.exe /X {604350BF-BE9A-4F79-B0EB-B1C22D889E2D} /qn REBOOT=SUPPRESS Quabena 7 months ago. Turn off tamper protection. 64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SAVService\TamperProtection Restart the endpoint or server to turn off tamper protection completely. Notes: There's no ongoing update if the View updating status is grayed out. Click Start, than Run and type services.msc and then confirm with Enter or click on OK Search for the Sophos Anti-Virus service and click on it with the right mouse button. From the context menu, select Eigenschaften and then deactivate the service. Now it's kernel panicking because of Sophos. If you close Sophos Endpoint Security and Control and then open it again, you will need to enter the password again. Go to the Servers' list, then under the Lockdown status column, click Unlock for the target server. It took months but he's finally brought it to me but only because it's having a problem. Right now to do it manually first we disable tamper protection, either password or using the admin console, then disabling the security features, then uninstalling it. Uninstalling Sophos in Programs and Features Log in to the computer using an account that is a member of the local group SophosAdministrator. Select Repair Your Computer and press Enter. Now you can click again on Start and then Ausfhren. What to Do: Note: The following steps are intended for advanced users . Turn off tamper protection on the computer or server. Disable tamper protection. After logging in, click on Settings> check Override Sophos Central Policy for up to 4 hours to troubleshoot> left click on the switch next to Tamper Protection to disable this feature. This time, the Admin login option is gone indicating tamper protection has been disabled. For information about the Home page, see About the Home page. Scroll down the list of installed apps until you reach Sophos Endpoint Agent. Option 1 Boot your Windows system into Safe Mode. This competly removes all traces of Sophos from the machine so you can re-install again (Tamper Protection needs to be disabled through the registry or Sophos Central).